No one wants unhappy clients, but sometimes a client engagement that has gone wrong will teach you more than 10 client engagements that have gone right.
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• Did you fail to charge enough for your services based on the amount of time it actually took you?
• Were the performance milestones clear to you, but unclear for your client?
• Did you take into account whether your timeline was dependent on actions that your client had to do?
• Did your compensation structure allow for the possibility that your client might terminate the project early?
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These are just some of the common issues that arise for services professionals in ALL fields. Consider whether any have happened to you and how you can take them as learning opportunities to improve your next client engagement!
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